01 Introduction
678bid ("we", "us", "the platform") is a trusted online gaming and Sports Betting platform in Bangladesh. Using our services requires you to provide certain personal information. This Privacy Policy clearly explains what information we collect, why we retain it, and how we keep it secure.
678bid respects your privacy. We only collect information that is genuinely necessary to provide our services. We never sell your data or use it for unrelated purposes without your consent.
This Privacy Policy applies to the 678bid website, mobile application, and all associated digital services.
02 What Data We Collect
678bid collects two types of information — data you provide directly, and data collected automatically while you use the platform.
Directly Provided Information
| Type of Information | When It Is Collected | Why It's Needed |
|---|---|---|
| Full Name | At Registration | Identity Verification |
| Mobile Number | During Registration & Verification | OTP & Communications |
| Date of Birth | At Registration | Age Verification (18+) |
| Payment Information | During Deposit/Withdrawal | Transaction Processing |
| Identity Document (KYC) | During Large Withdrawals or Verification | AML Policy Compliance |
Automatically Collected Information
- IP Address & Geolocation — To verify security and region.
- Device Information — Operating system, browser version.
- Session Data — Login times, gameplay history, betting patterns.
- Cookie Data — Page visits, click patterns.
03 How Your Data Is Used
678bid uses collected data only for specific, defined purposes. We never use any information in an unrelated manner.
- Account Management: For login, security verification, and identity confirmation.
- Service Improvement: To analyze user experience and improve the platform.
- Transaction Processing: To process deposits and withdrawals.
- Fraud Prevention: To detect and prevent suspicious activity.
- Contact: To send offers, notifications, and important updates.
- Legal Compliance: To comply with AML and KYC regulations.
- Customer Support: To resolve your issues quickly and accurately.
We may analyze your usage patterns to deliver a personalized experience — such as your favorite games or relevant offers. This analysis is carried out without compromising your privacy.
04 Who Your Data Is Shared With
678bid does not sell your data. However, limited information may be shared in specific circumstances outlined below.
Trusted Partners
- Payment Processor: Mobile Banking, Nagad, Rocket, and bank transfers — to complete transactions. They receive only the minimum information necessary.
- Game Provider: Account identifier information used to manage gameplay.
- KYC Verification Providers: Documents required for identity verification.
- Analytics Services: Anonymized user data to improve the platform.
Legal Requirements
We may be required to disclose information pursuant to a court order, government directive, or law enforcement request. In such cases, we do not provide any information beyond what is legally required.
05 Cookies & Tracking Technologies
678bid uses cookies and similar technologies to enhance your experience on the platform.
Cookie Type
- Essential Cookies: For login sessions and security. The platform cannot function without these.
- Performance Cookies: Tracks page load times and errors.
- Functional Cookies: Remembers your language preference and settings.
- Analytics Cookies: Helps us understand which features are used most.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent login and core features from functioning.
06 Data Security Measures
678bid follows the highest industry standards to protect your data. Our security framework operates on multiple layers.
- 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers travels through an encrypted channel.
- Data Encryption: Stored sensitive data is kept encrypted.
- Two-Factor Authentication (2FA): To prevent unauthorized access.
- Regular Security Audits: Third-party cybersecurity experts conduct regular testing.
- Access Controls: Only authorized personnel can access limited data, strictly on a need-to-know basis.
- Firewall & Intrusion Detection: 24/7 system monitoring.
07 Data Retention Period
678bid does not retain data longer than necessary. Retention periods vary depending on the type of information.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of the active account + 5 years | Legal Obligations |
| Transaction Records | 7 Years | AML & Tax Regulations |
| KYC Documents | 5 years after account closure | Regulatory Requirement |
| Support Chat History | 3 Years | Dispute Resolution |
| Cookie Data | Until session ends or a maximum of 1 year | User Experience |
Once the retention period ends, data is securely deleted or anonymized.
08 Your Rights
As a 678bid member, you have important rights over your personal data.
- Right to Know: You can find out what data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or outdated information.
- Right to Deletion: You may request deletion of your data under certain circumstances. However, some data may need to be retained due to legal obligations.
- Right to Portability: You can receive your data in a structured, portable format.
- Right to Opt Out of Marketing: You can opt out of promotional emails or SMS at any time.
- Right to Lodge a Complaint: You can submit a complaint to our Data Protection Officer.
To exercise any of these rights, write to our support team. We will respond within 30 business days.
09 Minor Protection
678bid services are strictly for users aged 18 and above. We do not collect data from or provide services to minors.
If a parent or guardian discovers their child has registered by mistake, please notify our support team immediately.
10 Privacy Policy Updates
678bid may update this Privacy Policy from time to time — for example, when new services are added or legal requirements change.
- You will be notified at your registered email at least 14 days before any significant changes take effect.
- The date of any update will be shown at the top of the page.
- Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
11 Contact & Complaints
For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated data protection team.
- Email: [email protected]
- Live Chat: Available on any page of the platform, 24/7.
- Response Time: Typically within 24 hours; up to 30 business days for complex matters.